Our Experts image

Our Experts

Here at Penketh’s we have a knowledgeable and experienced team of experts, many with over 25 years’ experience. Why not take a look at our team below and see for yourself why businesses throughout the North West trust Penketh’s year after year to deliver innovative and reliable cost saving solutions.

Chris Birchall

Workplace Strategist GET IN TOUCH

Chris is an expert in Office Furniture and has over 16 Years’ experience in the industry. Chris knows that the way we work has changed, he is versatile and able to adapt in order to meet different client briefs and looks to industry leaders for new ideas and inspiration.

Customers often come to Chris needing solutions to problems in their workplace.  Chris’ expertise lies in taking a customer focused approach and finding solutions to a variety of workplace problems.  He is knowledgeable on the ever-changing work environments, trends, research and insights.

Adam Penketh

Project Manager GET IN TOUCH

Adam has been working with Penketh Group for six years, and he ensures that all of our furniture installations run smoothly. It is Adams responsibility to conduct a site survey prior to the installation of any of our projects, becoming aware of every fixture and fitting going into place on a project. He must guarantee that we can deliver the products needed on site when required, Liaising with deliver drivers, fitting teams and staff back at the office – its Adam’s job to have it all under control.

Gordon Jackson

Logistics Supervisor GET IN TOUCH

Gordon is a familiar face here at Penketh Group, having totted up a massive 20 years of service. Its Gordon’s job to support our Logistics and Project Managers which often comes in the form of being on site for many of our larger projects. Gordon ensures that installations run smoothly and on time, his extensive experience means that he identifies issues before they arise, from getting the right fitters on a job, to ensuring the highest standards from all teams, deliveries and giving regular feedback to the team back at HQ.

Paul Mann

Furniture Project Director GET IN TOUCH

Paul has been a Penketh Group employee for over 30 years. During this time he has played a fundamental role in the company’s growth and progression into becoming one of the leading business supplies solutions in the county. As Furniture Project Director, Paul has a true passion for furniture and project work, from space planning and relocation, to creating environments that support brand, culture or wellbeing.

It is Paul’s knowledge and experience that has been behind us working with many high profile brands; Unilever, Princes, Holland and Barrett and GE Energy to name just a few.

Paul takes the time to listen and understand the issues that our customers are faced with. Once he has this information, he uses his experience and combines this with the research and knowledge from Steelcase. Paul presents solutions to customers that meet project objectives and demonstrate measurable results.

Michelle Killian

Purchasing Manager GET IN TOUCH

Michelle has been with Penketh Group for over four years working within the purchasing department. Michelle has a crucial role in the team, liaising with key suppliers, sourcing products and finding answers for our customers. Her role means that she has gained a wealth of knowledge about the wide range of products we sell, and for that reason, is often a ‘go to’ member of the team, when a query arises internally or from a customer.

As Purchasing Manager, Michelle supports the Penketh Group’s Project Mangers on large furniture installations; she maintains strong working relationships, negotiates competitive prices and terms, as well as ensuring that all procedures are followed. On a daily basis Michelle works closely with our logistic department to ensure that the right products are delivered at the right time, this includes ensuring that product samples are always available for our customers when needed.

Steve Patterson

Design Manager GET IN TOUCH

Steve has been with Penketh Group for almost 20 years and during that time has progressed to the role of Design Manager. Steve is skilled at observing and understanding how businesses work and implementing design solutions that increase efficiency and productivity. By understanding the needs of our customers, Steve and his team improve workspaces and in return, business performance. Steve has worked on the designs for many of our biggest projects, designing solutions for Thomas Cook, Ipsom and GE Energy.

Each year Steve oversees the furniture section of our catalogue. This has given Steve great product knowledge and the ability to select to best range of products possible for our customers

Sandy Gabrielson

Customer Service GET IN TOUCH

A core member of the Customer Service Team, Sandy has been an integral part of the Penketh Group family for over 17 years. Sandy is one of our most personable characters and is committed to building relationships with every customer that she works with. We love to reward our customers and Sandy makes it a priority to inform them of the latest special offers, promotions and exclusive deals that are available and can also offer advice across a range of products.

Sandy is also our Ink and Toners champion, if you need a refill or advice on what products are compatible with your machine, she is the person to ask.

Chris Penketh

Sales Director GET IN TOUCH

Over the past 10 years the workplace has changed dramatically and choosing a preferred office products provider no longer revolves solely around the cost of a product. By getting to know your business and identifying the issues and inefficiencies within it, Chris can deliver a bespoke and cost effective business solution that can reduce your supply chain, streamline your processes and increase your operational efficiency.

Chris leads a department of 11 Business Development and Account Managers. Understanding that every business is different enables Chris and his team to provide the greatest range of services and product solutions to suit all of our customers’ requirements.

Lesley Davies

Print Specialist GET IN TOUCH

Lesley is our in-house print expert who also specialises in promotional gifts. With over 27 years of experience in the industry, Lesley knows the right questions to ask and the right printing solutions to use to achieve the best finish every time. Lesley will give advice and share ideas and samples to help customers choose the right promotional gift to reflect their brand and message. From last minute changes to urgent deliveries, Lesley ensures that all dealings are conducted in a proficient manner and that quality is never compromised.

Martin Taylor

AV & Technology Specialist GET IN TOUCH

With experience of delivering solutions for both the corporate and education sectors, Martin knows which technology solutions are best suited to which environment. From meeting with schools, to speaking with big corporates such as Money Supermarket, Martin’s knowledge and friendly personality means that he can get to know his customers. He fully understands their workplace issues and delivers solutions that enable collaborative and engaging interactions which achieve measurable results.

With over 13 years working in a range of market verticals, Martin provides advice on the latest technologies available. His hard work has seen him and Penketh’s accredited Silver SMART Reseller status and continues to work with his customers to enhance collaboration in their workplace.

Shelley Hatton

Workplace Designer GET IN TOUCH

After working for many years in our Customer Service team as one of the furniture experts, Shelley moved across to our CAD team in 2015 to pursue her interior design skills. Shelley knows that creating great work environments is about more than just nice looking furniture. Shelley takes the time to understand the requirements of our customers before combining her expert knowledge with great design to create inspiring workspaces.

Mark Broughton

Print & Workwear specialist GET IN TOUCH

Before Mark became an expert in Print & Workwear, he worked in our Buying Department which gave him a solid understanding of how to source the best products possible, developing his product knowledge. Since changing roles to represent our Print and Workwear Department, Mark has been able to build great working relationships with his colleagues, working closely with suppliers to bridge the link between customers and manufacturers. Mark sees the value in a company’s image and how they want to be perceived in their industry, this enables him to provide customised Workwear, personalised to their requirements.

Karen Thomas

Customer Services GET IN TOUCH

Karen has been with Penketh Group for over 10 years and is one of our most experienced Customer Service team members. Specialising in Office Supplies and more specifically stationery, Karen works closely with our Account Managers to ensure that customer experience is always a priority. Karen takes time to get to know our customers to foster a relationship that is based on service, reliability and trust. This is a crucial element of Karen’s role as she liaises with our Account Managers and Delivery Drivers to ensure that any key information and special requirements are passed on to complete the quality of the service we provide.

Tina Cook


Tina has over 20 years’ buying experience; she has a great understanding of Penketh Group processes and is one of our most knowledgeable experts. With excellent negotiation skills, Tina liaises with suppliers to ensure that we can always deliver savings to our customers. Located close to our in house customer support team, she knows the products that our customers want and ensures that she sources them in the most efficient way.

Tina also takes control of our stock management, making sure that Penketh Group has the products that our customers need and can deliver then when they need them. Tina works closely with the warehouse, understanding the logistics of the business and ensuring that all processes run as smoothly as possible.

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