Our Experts image

Our Experts

Here at Penketh Group we have an enthusiastic, professional and fun team of experts, some of whom have been with us for over 20 years! Why not get to know us a little better and see for yourself why businesses throughout the North West trust us year after year to transform their spaces.

Steve Patterson

Design Manager GET IN TOUCH

Steve AKA ‘Mac’ has been with Penketh Group for almost 20 years and during that time has progressed to the role of Design Manager. Steve is skilled at observing and understanding how businesses work and implementing bespoke design solutions that increase efficiency and productivity. By understanding the needs of our customers, Steve and his team improve workspaces and in return, business performance. Steve has worked on the designs for many of our biggest projects, designing solutions for Thomas Cook, Ipsom and GE Energy.


Chris Birchall

Workspace Strategist GET IN TOUCH

By his own admission, Chris AKA ‘Birchy’ is our resident Furniture Geek – with an impressive 20 years’ experience in the industry. Chris knows that the way we work has changed, he is versatile and able to adapt in order to meet different client briefs and looks to industry leaders for new ideas and inspiration.

Customers often come to Chris needing solutions to problems in their workplace.  Chris’ expertise lies in taking a customer focused approach and finding solutions to a variety of workplace problems.  He is knowledgeable on the ever-changing work environments, trends, research and insights.

When he’s not swotting up on the latest furniture trends and insights, Chris is….who are we kidding? He lives and breaths this stuff… (he also plays football and likes to drink wine)


Shelley Hatton

Workplace Designer GET IN TOUCH

After working for many years in our Customer Service team as one of our furniture experts, Shelley moved across to the design team in 2015 to pursue her interior design skills. Shelley knows that creating great work environments is about more than just nice looking furniture. Shelley takes the time to understand the requirements of our customers before combining her expert knowledge with great design to create inspiring workspaces.

Outside of work Shelley is often mid house renovation – she loves a challenge. When she needs to relax, you’ll find her at the local sailing club.

Becki Watkinson

Interior Designer GET IN TOUCH

Becki joined Penketh Group in 2016 after completing her Interior Design degree. Becki is very passionate about her work, and prides herself on producing schemes that are inline with our client’s vision for the space. From CAD design, through to selecting furniture items, materials, colours and even bespoke elements,  Becki loves to be creative.

In her spare time Becki is our resident fashionista and has her own fashion blog.

Chris Penketh

Sales Director GET IN TOUCH

Chris joined the family business when he was just 16 years old, initially helping with day to day duties in the warehouse.  After spending time getting to know and understand the business, he realised that his talents lay elsewhere and moved into a sales position.  Today Chris leads a team of Workplace and Project Consultants while working closely with the design teams to deliver bespoke space planning and refurbishment solutions for each client.

In his spare time Chris can be found perfecting his swing on the golf course.

Paul Mann


Paul has been a Penketh Group employee for over 30 years. During this time he has played a fundamental role in the company’s growth and progression into becoming one of the leading business supplies solutions in the county. As Furniture Project Director, Paul has a true passion for furniture and project work, from space planning and relocation, to creating environments that support brand, culture or wellbeing.

It is Paul’s knowledge and experience that has been behind us working with many high profile brands; Unilever, Princes, Holland and Barrett and GE Energy to name just a few.

Paul takes the time to listen and understand the issues that our customers are faced with. Once he has this information, he uses his experience and combines this with the research and knowledge from Steelcase. Paul presents solutions to customers that meet project objectives and demonstrate measurable results.

Sam Noton

Workplace Consultant GET IN TOUCH

Sam joined Penketh Group after successfully completing a graduate recruitment program where his ambitious and hardworking approach saw him stand out against many other applicants. Sam has continued to impress and is now experienced working with Architechs, Interior Designers and Corporate Clients, working on projects in excess of £100K.

When he’s not working, Sam likes to keep active – he loves traveling and is a keen skier!

Hayley Watters

Workplace Consultant GET IN TOUCH

Hayley Watters

Amy Strand

Furniture Estimator GET IN TOUCH

Starting out in our Customer Service team looking after clients project and product queries, Amy has become a project champion during her time with us. Day to day, Amy is tasked with sourcing products for larger workspace design projects as well as securing competitive terms for furniture tenders for our A&D partners.

Outside of work,  Amy is a self-confessed DIY pro – always ready for a challenge, there are few tasks she wouldn’t try her hand at.

James Taylor

Furniture Estimator GET IN TOUCH

James joined Penketh Group in 2016 and has since become a valuable member of the furniture team. Often working to tight deadlines to turn around quotes for the project team and end users, it’s James responsibility to negotiate and secure the best possible payment and delivery terms for our customers.

James is our resident rambler and can often be found exploring the beautiful North Wales countryside with his family.


Rob Wright

Customer Services Manager GET IN TOUCH

Rob has been part of our Penketh Group family for almost 10 years. Overseeing the Customer Support Team and liaising with our Project and Logistics Teams , Rob is tasked with ensuring our customers always receive the best experience possible, taking responsibility for open lines of communication between teams and our clients.

Outside of work Rob likes to get outside with his Dog Dodger, these long walks and his Monday night football ensure he’s always kept busy!

Sandy Gabrielson

Customer Service GET IN TOUCH

A core member of the Customer Service Team, Sandy has been an integral part of the Penketh Group family for over 17 years. Sandy is one of our most personable characters and is committed to building relationships with every customer that she works with.  Sandy makes it a priority to keep our customers updated, answering project or product queries quickly and efficiently.

Sandy likes to put her moves and rhythm to the test and regularly attends Zumba and Clubbersize classes. When shes feeling less energetic, she prefers to get stuck in to a good book.


Karen Thomas

Customer Service GET IN TOUCH

Karen has been with Penketh Group for over 15 years and is one of our most experienced Customer Service Team members.  Day to day Karen works closely with our Project Consultants ensuring that customer experience is always a priority.  Often the first point of contact and the friendly, familiar voice at the end of the phone, she takes pride in providing a proactive and reliable service ensuring our customers get the answers or solutions they need quickly.

Karen loves a good shopping spree, and can often be found hitting the high street indulging in a some retail therapy.

Tina Cook


Tina has over 20 years’ buying experience; she has a great understanding of Penketh Group processes and is one of our most knowledgeable experts. With excellent negotiation skills, Tina liaises with suppliers to ensure that we can always deliver the right products at the best prices to our customers.  Tina works closely with the warehouse, understanding the logistics of the business and ensuring that all processes run as smoothly as possible so that projects can be completed on time.

Michelle Kilian

Purchasing Manager GET IN TOUCH

Michelle has been with Penketh Group for over 7  years working within the purchasing department. Michelle has a crucial role in the team, liaising with key suppliers, sourcing products and finding answers for our customers. Her role means that she has gained a wealth of knowledge about the wide range of products we sell, and for that reason, is often a ‘go to’ member of the team, when a query arises internally or from a customer.

When she isn’t in the office, Michelle can often be found pushing herself to the limited by competing in a triathlon or marathon.

Martin Taylor

AV & Technology Specialist GET IN TOUCH

With experience delivering the latest tech solutions for both the corporate and education sectors, Martin knows which technology options are best suited to which environment. Martin’s knowledge and friendly personality means that he can get to know his customers and fully understands their workplace issues before recommending a technology to enhance collaboration and increase engaging interactions.

His hard work has seen him and Penketh’s accredited Silver SMART Reseller status  – go Martin!

Gordon Jackson

Project Supervisor GET IN TOUCH

Gordon is a familiar face here at Penketh Group, having totted up a massive 20 years of service. Its Gordon’s job to support our Logistics and Project Managers which often comes in the form of being on site for many of our larger projects. Gordon ensures that installations run smoothly and on time, his extensive experience means that he identifies issues before they arise, from getting the right fitters on a job, to ensuring the highest standards from all teams, deliveries and giving regular feedback to the team back at HQ.

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