Terms & Conditions

The terms and conditions of business of Penketh’s Limited Penketh’s Limited is hereafter referred to as “The Company”.


The acceptance of an order by the Company will be exclusively subject to these conditions which shall accordingly take precedence over and exclude any terms or conditions which the purchaser may purport to introduce even if such conditions contain a condition similar to this one.

All pricing are subject to VAT at the prevailing rate in force on the date of delivery.
All quotations for delivery and installation, where applicable , are for the hours 08.00 – 17.00 Monday – Friday.
Installations or deliveries outside of these hours are chargeable at a prevailing installation rate.
Prices quoted in a quotation or price list are subject to variation by the Company without notice.


Under no circumstances will the Company be liable to the purchaser for any loss of profits or any other indirect or
consequential damage or injury attributable to defects in the goods or otherwise in relation to the performance of any
contract entered into between the Company and the purchaser.


Where the Company supplies goods to the purchaser with any applicable warranty as provided by its suppliers, such
warranties will only be valid as against the company where the company is able to pursue such warranty claims with
its supplier. In any case where the supplier of the goods to the company is unable to fulfil such warranties there shall
be no obligation upon the company to honour such warranties to the purchaser.


The purchaser shall be liable for any non-recoverable costs incurred by the Company should the customer cancel
any order it has placed with the company. All cancellations must be confirmed in writing with 48 hours of any
verbal notification and in any case must be within 7 days from the date of delivery.


If the purchaser seeks to extend or delay delivery of goods, or refuses to accept delivery , at the agreed time the
company reserves the right to invoice the purchaser from the date of the original expected delivery date and reserves
the right to make a charge for disruption, loss of profit , storage costs or additional transportation costs because of
the purchaser’s actions.

Short or Incorrect Delivery and Defective or Damaged Goods

Claims for short delivery or delivery where the goods do not conform to the delivery note must be made within 24
hours of receipt of goods. Claims for defective or damaged goods must be made in writing within 7 days from
receipt of goods.


Office Furniture, audio visual equipment, photocopying machines and printed matter is manufactured to order and
cannot be returned once ordered, except for instances of damage or defectiveness.
To request a return of business supplies, or for more information on our Returns policy, please contact customer
services on 0151 737 5000 or alternatively email enquiries@penkethgroup.com. Items to be returned must be sent back
within 10 working days of delivery. If you return a product within this period of time in an unused and resalable
condition*, there will be no charge to your account.
*A product is in a resalable condition when it is in its original packaging, not written upon , and the packaging is not
visibly damaged.

Payment Terms

Payment terms are strictly 30 days from the end of the month of invoice. Any variation from this must be obtained
in writing from the Company.
In the event that a payment becomes due and any installation is outstanding or unfinished, the invoice must still be
paid by the due date with the proviso that a 5% retention may be withheld until completion.

Overdue payments

The company reserves the right to withdraw credit account facilities where accounts are not settled by the due date
and all invoices , whether or not due for payment, become due for payment. The company reserves the right to
charge interest at 4% above the current base rate of Barclays Bank PLC on any invoice or part thereof not paid by the
due date.

Title of Goods

Until the purchaser has paid the Company the full purchase price of the goods, the ownership of the goods shall not pass to the purchaser.
The purchaser shall be entitled to sell the goods in the ordinary course of business on the basis that to the extent permitted by law the proceeds of sale shall be the property of the seller.

Get In Touch

We’d love to hear from you and find out all about your business so we can discuss, how together, we can create the perfect workplace for you and your people. You can call us at our Wirral or Manchester locations below.

Send a message

Already got ideas or floor plans? No problem, you can share a PDF with us here:
Request a callback
Already got ideas or floor plans? No problem, you can share a PDF with us here: